Credit Card Processing Industry Commonly Used Terms

Credit Card Processing Industry terms are important to all merchant bankers:

AsPF Fee: Acquirer Processing Fee. Unveiled by Visa© in 2009, the Acquirer Processing Fee is a fee of $0.0195
assessed by Visa© for all authorization requests. This fee typically appears as pass-thru on a merchant’s monthly
billing statements.

Association Fees/Dues: Visa© and MasterCard© assess Association Dues in the amount of 0.11% on every
authorized transaction processed. These Dues go directly to Visa© or MasterCard©, respectively.

Authorization: The process of submitting a transaction electronically to the Cardholder Bank for processing. The
merchant is essentially issuing a request to charge the amount to the cardholder’s card. The card issuer or an
authorized agent, such as an authorizing processor or a stand-in processor, references the cardholder’s account
status and credit limit and approves or denies the transaction.

Acquiring Bank: A bank that contracts with a merchant, as required by card association rules enabling the
merchant to accept the association-branded bank cards OR the bank that sponsors a Registered Independent Sales
Organization, as allowed per the Card Association Rules and Regulations. Acquirers buy (acquire) the merchant’s
sales slips and credit the tickets’ value to the merchant’s account.

AMEX (American Express Company): A diversified worldwide travel, financial, and network services company,
founded in 1850. It supplies charge and credit cards; Travelers Cheques; travel, financial planning, and business
services; insurance; and international banking services worldwide. In 1958, it introduced the American express Card,
a “charge card” with the entire bill paid in full each month. American Express now offers an array of charge and credit
cards. All American Express cards begin with “3.”

ATM Card/Debit card: A card issued by a bank that can be used at an ATM or can be used at point-of-sale devices
to make purchases using funds from a customer’s checking account. ATM/debit cards with a bank card logo are
accepted according to standard bank card procedures (which include having the cardholder sign a sales slip). These
cards are called OFFLINE debit cards. Cards without a bank card logo used acceptance procedures that require the
cardholder to use a personal identification number instead of signing a sales slip. These cards are called PIN-BASED
or ONLINE debit cards.

Authorization Network: The Authorization Network is connected to the Card Associations, Issuing Bank and
Processor. The Authorization Network submits a transaction inquiry to the Issuing Bank for an approval or decline
response on behalf of the cardholder.

AVS: AVS stands for Address Verification. Address Verification is the process of verifying the cardholder billing
address during a transaction authorization.

AVS Fee: Some Providers may assess a fee for Address Verification requests.

Basis Point (BP): One one-hundredth (0.01) of 1 percent, a measurement usually used in interest rates or discount
rates. For example, a change from 1.43 percent to 1.50 percent is a change of seven basis points.

Batch: The accumulation of transactions from a point-of sale terminal gathered, reconciled, and transmitted for
clearing and settlement. Also, the transmission or processing of a group of payment orders as a set at discrete
intervals of time.

Batch Fee: A fee assessed per batch transaction. Typical Batch fee is $0.15 – $0.30 per Batch. Most merchants
batch once daily.

Capture: Stage of processing which involves converting the authorization amount into a billable transaction record
within a batch. A transaction cannot be captured unless it has first been authorized. Funds will not be presented to
Acquiring Bank for transfer to Merchant until a Capture has initiated and submitted in a batch.

Card Association: Visa and MasterCard are member-based organizations formed to manage the rules, regulations,
and process of interchanging plastic card transactions. Their membership consists of issuers, which are responsible
for the management and issuance of plastic debit and credit cards, and acquirers, which are responsible for the
procurement and management of merchant relationships for card acceptance.

Certify PCI: A program developed to assist merchants in meeting their PCI requirements. Certify PCI allows
merchants to login to a web based PCI Questionnaire and provides live support to merchants who have questions
about their PCI. Certify PCI also provides Vulnerability Scans.

Chargeback: A Chargeback is a dispute of a charge on that appears on a cardholder’s statement. The Chargeback
can be initiated by the cardholder through their Issuing Bank (cardholder bank). When a Chargeback is initiated,
the funds are immediately debited from the merchant’s account and held pending the outcome of the dispute. If the
Chargeback is found in favor of the cardholder, the funds are returned to the cardholder. If the Chargeback is found in
favor of the merchant, the funds are returned to the merchant.

Downgrade (Interchange Downgrade per Visa©, MasterCard©, Discover©): An interchange downgrade occurs
when a transaction does not meet all of the criteria set forth by the associations to qualify for the best possible
interchange rate. Visa and MasterCard examine each transaction as submitted and qualify or downgrade it based on
the set of criteria established and presented.

Downgrade (Merchant Service Provider Downgrade):
A Merchant Services Provider uses the term “downgrade”
to refer to any transaction that does not meet the criteria to be processed at the Qualified or Tier 1 Discount Rate
presented to the Merchant. Downgrades and the surrounding criteria vary from Provider to Provider.

Fixed Acquirer Network Fee (FANF or FAN Fee)

Visa © recently introduced the Visa FAN Fee, which merchants everywhere began seeing as a new charge on their
April merchant processing statements. The Visa © FAN Fee is a Visa © fee, and is a non-negotiable, card brand
implemented fee.

Interchange: Fees paid to the Issuing Bank to compensate for transaction-related costs. The processor presents the
transactions to the associations (Visa/MasterCard) respectively. The associations then calculate the service fee by
individual transaction and determine the net position of due/to and due/from monies. The association then sorts the
transactions by Issuing BIN number and sends the transactions to the Issuer for posting to the cardholder account.
Compliance criteria for each Interchange category are listed under the unique terminology name. Rates and criteria
vary and change frequently. Actual rates and more specific qualification criteria should be obtained by the acquirer.

ISO: Independent Sales Organization. ISO refers to an organization that is permitted to offer Merchant Account
Services. Entities must be registered with the Card Associations.

Issuing Bank: A bank that has the ability to issue credit and/or debit cards to individuals.

Member/Merchant Bank: A bank that contracts with a merchant, as required by card association rules enabling the
merchant to accept the association-branded bank cards OR the bank that sponsors a Registered Independent Sales
Organization, as allowed per the Card Association Rules and Regulations. Acquirers buy (acquire) the merchant’s
sales slips and credit the tickets’ value to the merchant’s account.

Misuse of Authorization fees: Assessed by the Card Associations for each authorization that does not have a
subsequent clearing (settlement/batch) record.

NABU Fees: NABU stands for Network Access and Brand usage Fee and is MasterCard© brand fee. The fee is
assessed as a pass-through from MasterCard© and very few Providers mark up the NABU fee.

PCI DSS Compliance: The Payment Card Industry (PCI) Data Security Standard (DSS) is a set of requirements for
enhancing payment account data security. These standards were developed by the PCI Security Standards Council,
which was founded by American Express, Discover Financial Services, JCB International, MasterCard Worldwide and
Visa, Inc. to facilitate industry-wide adoption of consistent data security measures on a global basis. The standard
aims to increase awareness and promote best practices in the handling of sensitive information as a means to
minimizing identity theft and fraudulent transactions.

Pin Debit: Also called ONLINE debit. A Pin Debit transaction is a transaction from the use of a debit access card that
requires a personal identification number to be authorized. It is governed under the rules of the ATM regional debit
card networks and is usually made online to the cardholder’s checking or savings account balance.

Refund: The process of crediting back the purchase amount or a portion of the purchase amount to the cardholder.
A refund should be performed via the same method the purchase amount was submitted. If the customer presented
a credit card for the purchase amount, funds that are credited back to the merchant should be credited to the same
card presented for the corresponding purchase amount.

Reserve Account: Some businesses are required to establish a reserve account in order to be considered for
approval of a merchant account. This may be required due to business type, business history, or many other factors.
A reserve account is established to mitigate the risk involved with providing a merchant account. The reserve
account will help cover any losses incurred from chargebacks or inability to collect discount fees. Reserve account
requirements vary greatly from Provider to Provider. Some Providers have a higher risk tolerance than others.

Signature/Offline Debit: The processing of a debit card without the entry of the PIN number. Due to the card type
presented, the transaction is still considered a debit card transaction. An offline debit transaction, however, does not
require a PIN pad and does not access the PIN debit networks.

Settlement: The process of transferring funds for sales and credits between acquirer and issuers, including the final
debiting of a cardholder’s account and the crediting of a merchant’s account. This is the sixth stage of the seven
stages of processing. In this stage, the associations (Visa/MasterCard) calculate the interchange rate due on each
transaction. At this time they determine which transactions qualify for certain rates and apply the appropriate rate
based on the submitted criteria. (Some transactions can be downgraded to a higher rate if all of the qualifications
were not met.) The association then determines the net of monies due/to and due/from each member by issuing and
acquiring BIN and then make a wire transfer of funds to the members’ bank accounts each day. For acquirers, the
net calculations by BIN include less interchange, less chargebacks, less fines, resulting in a net credit to the acquirer.
For issuers, the net position will be interchange plus chargebacks less fines less sales, resulting in a net debit to the

Settlement Network: Also referred to as the back-end network. The settlement network receives the batch
transactions. The transactions are separated into billable items and are submitted to the Issuing Bank for funding.
The Issuing Bank posts the charges to their cardholder and funds the Acquiring Bank the amount of the funds due
to the merchant, less the fees due for Interchange. The merchant is then funded the gross amount of the transaction
less Interchange fees and less the fees due to the Merchant Services Provider.

Standalone Terminal: A terminal used to process credit card and other electronic transactions that is not connected
to any other software programs for access to the authorization networks. A standalone terminal can process over IP
or Dial lines. Examples of a standalone unit are a Hypercom T7 Plus, VX 510, VX 570.

Voice Authorization: An authorization that is obtained by calling in the cardholder transaction data to an 800 number
that is available specifically for electronic transaction processing.

Void: The process of canceling out a transaction that was submitted for authorization but has not been submitted
for settlement as part of batch. It may take up to 72 hours for a Void to appear on a cardholder’s online banking. In
a void, the funds are not ‘credited back’ to the cardholder but rather, the authorization will expire as a request for
capture/settlement isn’t received by the Issuing bank within the allotted time frame. A void prevents the transaction
from being captured / settled.

Vulnerability Scan: A scan conducted by an Approved Scanning Vendor that informs the merchant of their network
security in relation to the PCI DSS requirements.