FAQ

When more than one on the items in the list below is true during a card-present transaction, fraud might be involved.

• Purchase a large amount of merchandise without regard to size, style, color, or price

• Ask no questions on major purchases

• Try to distract or rush you during the sale

• Make purchases and leave the store, but then return to make more purchases

• Make large purchases just after the store’s opening, or as the store is closing

• Refuse free delivery for large items

Online Transactions

When more than one on the items in the list below is true during a card-not-present transaction, fraud might be involved.

• First-time shopper

• Larger-than-normal orders

• Orders that include several of the same item

• Orders made up of “big-ticket” items

• “Rush” or “overnight” shipping

• Shipping to an international address

• Transactions with similar account numbers

• Shipping to a single address, but transactions placed on multiple cards

• Multiple transactions on one card over a very short period of time

• Multiple transactions on one card or a similar card with a single billing address, but multiple shipping addresses

• Multiple cards used from a single IP

• Orders from Internet addresses that make use of free e-mail services

• Empty the mailbox. Never leave outgoing or incoming mail in pick-up boxes overnight

• Send sensitive email sparingly. When sending sensitive information via email, encrypt it first—or don’t send it at all; this includes communication with your credit card processing company

• Make copies carefully. When making copies of sensitive documents, remember to take your originals off the copy machine

• Use the shredder

• Leave discrete voicemail messages

• Protect your onsite ID badges, office keys, and entry codes

• Identify strangers at the office

• Be careful with your documents: Lock sensitive materials when you’re away from your desk in the appropriate file cabinets, desk drawers, etc.

• Avoid sharing any sensitive information over a cell phone, even with your credit card processing company

Approved Scan Vendor

We are your partner in fraud protection and work with you for the utmost safety of your business and your cardholders. Your customers trust you with their information, so trust your instincts when it comes to CC Fraud.

Because of the increased risk of identity theft in today’s environment, any entity that store, transmit, or process consumer credit cards should be PCI compliant.

Signing on with Redstone and our PCI Program assures you access to an Approved Scan Vendor (“ASV”) who will assess your business and alert merchants to their periodic requirements.

Redstone Payment Solutions will help merchants either verify compliance, gain initial compliance, and maintain continued compliance going forward.